TUFFCHEF Cancellation and Refund Policy
At TUFFCHEF, we strive to provide our customers with the highest quality products and services. However, we understand that sometimes circumstances may require you to cancel your order. Please review our cancellation and refund policy below:
Cancellation Policy:
– Orders can be cancelled within 24 hours of purchase.
– To cancel an order, please contact our customer service team at info@thetuffchef.com.
– Cancellations made after 24 hours may be subject to a cancellation fee.
Refund Policy:
– Once an order is placed, no refunds will be issued.
– In the event of a manufacturing defect or damage during shipping, please contact us within 2 days of receiving your order to arrange for a replacement or refund.
Exceptions:
– Customized or personalized items cannot be cancelled or refunded once the production process has begun.
– Perishable items, such as food products, cannot be refunded.
Contact Us:
If you have any questions or concerns about our cancellation and refund policy, please feel free to contact us at infothetuffchef.com. We are here to assist you.
Thank you for choosing TUFFCHEF!